Shipping policy

At Koalaroma, we strive to deliver your coffee and merchandise in a timely and efficient manner. This Shipping Policy outlines our shipping methods, estimated delivery times, and costs for koalaroma.com.au website orders.

  1. Shipping Destinations:

We ship our products to addresses within Australia. If you are unsure whether we ship to your location, please contact our customer support team at shop@koalaroma.com.au for assistance.

  1. Shipping Methods and Costs:

  • Domestic Shipping (within Australia):

    • Standard Shipping: Orders are shipped via Australia Post or a comparable carrier, with an estimated delivery time of 3-7 business days. Shipping costs are calculated based on the weight of your order and your delivery location.
    • Express Shipping: For an additional fee, orders can be shipped via an express service with an estimated delivery time of 1-3 business days, depending on your location.

  • International Shipping:

    • International shipping is not available at this time.

Please note that shipping costs are non-refundable.

  1. Order Processing Time:

Orders are typically processed and shipped within 1-2 business days of receiving payment. During peak periods or holidays, processing times may be longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  1. Customs, Duties, and Taxes:

For international orders, please be aware that your order may be subject to customs duties, taxes, and other fees imposed by your country. These charges are not included in the shipping costs and are the responsibility of the recipient. Koalaroma is not responsible for any delays caused by customs clearance processes.

  1. Lost or Damaged Packages:

If your package is lost or damaged in transit, please contact our customer support team at shop@koalaroma.com.au within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and determine the appropriate course of action.

  1. Undeliverable Packages:

If a package is returned to us as undeliverable, we will contact you to arrange a reshipment. You may be responsible for additional shipping costs if the package was undeliverable due to incorrect or incomplete address information provided during checkout.

By placing an order on koalaroma.com.au, you agree to this Shipping Policy. If you have any questions or concerns, please contact our customer support team for assistance.