Privacy policy

At Koalaroma, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website (koalaroma.com.au) and the choices available to you regarding your data.

1. Information We Collect:

We collect personal information when you interact with our website, such as when you make a purchase, sign up for our newsletter, or contact our customer support team. This information may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information
• Any other information you voluntarily provide

We also collect non-personal information, such as your IP address, browser type, and device information, to help us understand how you interact with our website and improve your experience.

1. How We Use Your Information:

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, promotions, and updates
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Personalize your experience on our website
• Comply with legal requirements and protect our rights

1. Information Sharing and Disclosure:

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, and providing services to you, such as payment processing and shipping. These service providers are required to protect your personal information and use it only for the purposes for which it was shared.

We may also disclose your personal information if required by law or to protect our rights, property, or the safety of our customers and website users.

1. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

1. Cookies:

Our website uses cookies, small files placed on your device, to enhance your browsing experience, remember your preferences, and analyze website traffic. You can disable cookies through your browser settings, but doing so may affect the functionality of our website.

1. Third-Party Links:

Our website may contain links to third-party websites that are not controlled by Koalaroma. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

1. Changes to Our Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website and updating the "Last Updated" date at the bottom of this policy. We encourage you to periodically review this policy to stay informed about how we protect your personal information.

1. Your Rights and Choices:

You have the right to access, update, or delete your personal information held by Koalaroma. To exercise these rights, please contact our customer support team at shop@koalaroma.com.au.

1. Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at shop@koalaroma.com.au or through our website's contact form.

Last Updated: 19th March 2023